About Us

How can we Make Travel Easier®? That is the question we have been asking — and answering — since we began operations over 25 years ago. Our commitment to lightening the load for travelers has driven the creation of innovative solutions deployed across the U.S. Trusted by major airlines, cruise lines, and world-famous hotels and resorts, Bags now operates in hundreds of U.S. cities, completes over 2 million guest-service transactions per year, and handles more than 2 million checked bags annually.

In 2024, Bags became part of Metropolis Technologies, Inc., a leading mobility-and-technology platform reshaping the parking, baggage, and ground-transportation landscape. As a Metropolis brand, we now benefit from expanded scale, enhanced technology capabilities, and a broader integrated network — helping us deliver even more seamless travel and hospitality experiences.

Under Metropolis’ leadership, Bags continues to deliver its core services — remote and curbside airline check-in, VIP luggage delivery, concierge, parking and guest services — while leveraging new investments in technology to streamline operations, improve efficiency, and make travel easier than ever for our clients and their customers.

Whether you’re traveling by air, sea, or land — or arriving at a resort, hotel, or conference — Bags and Metropolis aim to make every step of your journey smoother, faster, and stress-free.